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Cloud Telephony: A prudent Solution To Connect Globally

Cloud-based services have emerged as an extraordinary driving force in the modern world. Most of the global enterprises use cloud telephony as their office phone system for daily operations.

Solutions such as toll-free numbers, lead management software, virtual numbers, and etc. offer one-stop recording, analysis, and feedback mechanisms. Furthermore, cloud telephony ensures better customer engagement and extended reach.

This cloud telephony enables enterprises to access a professional communication framework with minimal expenditure on installation, infrastructure, maintenance, hardware, etc.

Cloud telephony blazed a trend in the field of technology, revamping the development and deployment of telecommunication. Cloud Telephony is a communications technology where the service provider hosts all the communication apparatus and applications. Enterprises intending to utilize these utilities don’t have to install and configure any software or hardware to start the services. These services can be a call center setup, call recording, call forwarding, or virtual number. This Hosted phone system works on two networks.

  • PSTN – It stands for Public Switched Telephone Network that uses global telephone networks comprising of the telephone lines, switching centers, cellular networks, and satellite. It has an analog telephone line for transmission and reception.   
  • IP – The cloud telephony employs the internet to deliver the services. It is VoIP enabled to render Cloud telephony services.
Prominent features of these solutions include:

  • Extensive network access
  • On-demand service
  • Incorporating with existing call center and CRM 
  • Call recording, conferencing, and forwarding
  • Serve clientele with scalable and provisional services
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How Business Can Benefit From Cloud Telephony

Budget-Friendly Solution

As there is no upfront hardware investment, the cost-saving of a cloud-based hosted phone system is reasonable. Businesses will avail it as it eliminates the recurring infrastructure maintenance cost that comes with the traditional phone system.

Businesses only have to pay for the services employed if they use cloud telephony. Above all, the lower call cost bestowed by the cloud telephony system holds cost-effective capabilities for businesses.


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