Cloud-based services have emerged as an extraordinary driving force in the modern world. Most of the global enterprises use cloud telephony as their office phone system for daily operations. Solutions such as toll-free numbers, lead management software, virtual numbers, and etc. offer one-stop recording, analysis, and feedback mechanisms. Furthermore, cloud telephony ensures better customer engagement and extended reach. This cloud telephony enables enterprises to access a professional communication framework with minimal expenditure on installation, infrastructure, maintenance, hardware, etc. Cloud telephony blazed a trend in the field of technology, revamping the development and deployment of telecommunication. Cloud Telephony is a communications technology where the service provider hosts all the communication apparatus and applications. Enterprises intending to utilize these utilities don’t have to install and configure any software or hardware to start the servi...